Central CT State University IT and CTI Self Help/Knowledgebase

IT Help Desk and Walk-In Support

Article ID: 132
Last updated: 21 Jul, 2023

IT Help Desk

The Help Desk serves as the single point of contact for (phone and email) assistance with all supported software, hardware, and other IT services. They act as the liaison between all groups within IT and the University community.

Call us at 860-832-1720 or email techsupport@ccsu.edu

Visit www.ccsu.edu/it/itorganization/hd_wi.html for hours and more information.

Walk-in Support

Walk-in technology support is available in the TechCentral computer lab located in Marcus White Annex, Room 100. Visit https://www.ccsu.edu/tc for hours and more information. 

Levels of Support:

Full Support: Full support is provided for access to CCSU software systems and resources, for devices with updated versions of Windows or macOS, and updated versions of the Edge (for Windows), Safari (for Mac), Chrome (for Windows or Mac) or Firefox (for Windows or Mac) web browsers. Operating systems must be licensed versions to access the online systems and campus wired/wireless network.

Limited Support:  Limited (best effort) support is provided to devices with older operating systems or other Internet browsers. Operating systems must be licensed versions. 

Unsupported: Computers with outdated operating systems that are no longer supported, as they are considered unsafe to connect to the campus network. These are operating systems for which the manufacturers do not provide patches and updates and are therefore considered unsafe to be on the network.

We are unable to support the following:

  • Due to liability, we cannot repair personal computer and device hardware (i.e. hardware crashes, memory installation, blue screen).
  • Any updates or operating systems that are still in beta or testing
  • Operating system upgrades, due to the time commitment required
  • Wireless printers
  • Wireless hubs and routers
  • Chromecast
Article ID: 132
Last updated: 21 Jul, 2023
Revision: 4
Access: Public
Views: 1384
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