Getting Started

Logging in

1. Open Webex.
2. Click the White “Sign In” button.
3. Enter your CCSU email address, click the White “Next” button.
4. You will be forwarded to the CCSU Microsoft Single Sign On Page.
5. Enter your password and authenticate with your MFA utility if prompted.

E911

You may be prompted to set up your E911 profile the first time you log into the software. This will help emergency services determine you location based on the device you call from. This setting needs to be set on every device you log into, and when you move your laptop to a new location. You should be prompted every time a change is required.

Enter the appropriate address and details on the location into the text boxes and click “Save”.

Voicemail

Your voicemail needs to be set up as if it was new. You will need to set a new Greeting, and a new PIN.

1. Go to user.webex.com.
2. Log in with your CCSU email and password. Authenticate with your MFA utility if prompted.
3. Click on “Settings” on the left side of the screen.
4. Select the “Calling” tab, and then the “Voicemail” tab.
5. Click “Reset Voicemail PIN” and enter a 6-20 digit pin. Click “Save” when you are done.
6. Either leave the voicemail with the default message or set a Custom message
   1. In the “Send calls to voicemail” box turn on Send calls to voicemail when line is busy
   2. Click the radio button for “Custom message”
   3. Select “Record message”.
   4. Click the red recording button and record your message. Play the message back to make sure it sounds good.
   5. Click “Save”.
   6. Do the same for the “Send calls to voicemail when no one answers” option.
   7. Click “Save” at the bottom of the “Send calls to Voicemail” box.

Shared Voicemail PIN

If you are the owner of a shared Voicemail and need to reset the PIN to regain access you will need to submit a Service Request through the IT Department. This is only for shared voicemails, instructions for your individual voicemail can be found above.

1. Go to www.ccsu.edu/it
2. Click on IT Requests
3. Search for and open the "Shared Voicemail PIN Reset" Service Request
4. Enter the phone number for the voicemail that needs to be reset, and enter any additional details.
5. Click Review & Submit at the bottom of the page
6. Click Submit to enter your Service Request

Request a New Phone

New telephone service or changes to existing service, may be requested using one of the online forms below.

1. Navigate to https://itrequests.ccsu.edu. 

2. Login with your CCSU email address and password.

3. Search for the appropriate request form:

   1. Install Data Drop (New Wiring)

   2. New Telephone Service

   3. Change Existing Telephone Service

   4. Disconnect Telephone Service

   5. Add/Remove Telephone Pickup Group

   6. Adjunct Faculty Voicemail

4. Complete the form; click Review & Submit; confirm the information and click Submit.

Training Recordings

Recordings of the trainings provided by webex are available at the links below, and as attachments located at the bottom of this article:

Webex Voicemail

Webex Call Center

Webex Calling All