Article ID: 211
Last updated: 30 Aug, 2024
Getting StartedOn August 16th, 2024, Central is transitioning to the Webex phone system. All phones will be remotely switched from the old service to the new Webex service, without needing user interaction.
The Webex phone software will also be remotely installed all faculty and staff computers. The Webex app allows you to make and receive phone calls using your computer (it is replacing Jabber) and also listen to your voicemail messages.
If you do not see Webex installed on your computer you may install it from Software Center on a PC or Self Service on a Mac.
All software previously associated with the retired Cisco phone system will be remotely removed from faculty and staff computers, you will not need to uninstall anything.
The Webex app serves as your connection to your phone from your university provided computer. This includes when you want to make / receive phone calls from home. For more information on using the Webex app please visit Webex’s Getting Started website.
Logging inWhen you first open the software you will be prompted to Sign In.
E911You may be prompted to set up your E911 profile the first time you log into the software. This will help emergency services determine you location based on the device you call from. This setting needs to be set on every device you log into, and when you move your laptop to a new location. You should be prompted every time a change is required. Enter the appropriate address and details on the location into the text boxes and click “Save”. VoicemailYour voicemail needs to be set up as if it was new. You will need to set a new Greeting, and a new PIN.
Shared Voicemail PIN If you are the owner of a shared Voicemail and need to reset the PIN to regain access you will need to submit a Service Request through the IT Department. This is only for shared voicemails, instructions for your individual voicemail can be found above.
Request a New Phone New telephone service or changes to existing service, may be requested using one of the online forms below.
Training Recordings Recordings of the trainings provided by webex are available at the links below, and as attachments located at the bottom of this article:
Article ID: 211
Last updated: 30 Aug, 2024
Revision: 8
Access:
Public
Views: 1214
Comments: 0
Tags
Attached files
Webex Voicemail.mp4 (2.84 mb)
Webex Calling All.mp4 (28.69 mb)
|