Central CT State University IT and CTI Self Help/Knowledgebase

Spam, Phishing, and Malware Emails

Article ID: 168
Last updated: 29 Nov, 2022

Spam is unsolicited email that is typically sent out to a large number of recipients. It is also called Junk Mail. Phishing is an email that is looking for personal/confidential information and looks legitimate but is not. The email will typically contain a link to a web page that will ask for personal information like usernames and/or passwords. Remember that CCSU will never ask for personal information or passwords via email. Emails can also contain malware (unwanted, harmful programs). If you don't know the source of an email and it contains links or attachments that are unknown to you - do not click the link or open the attachment. Follow the instructions under "Additional Information" below, to report these emails. CCSU has an anti-spam solution in place that attempts to detect these types of email and prevent them from going into your email Inbox. Email that looks like spam or phishing, will go to your Junk Email folder within Outlook. You should look through this list to make sure a legitimate message did not accidently go into the Junk Email folder.

How to Access:

The Junk Email folder is located in the folder list on the left side of the Outlook client or Outlook web mail. We recommend that you review your Junk Email folder on a regular basis. You may move legitimate messages back to your Inbox by clicking on the Junk button in the message and selecting Not Junk. 

Some spam/phishing emails are still being flagged at the server level and reported to you via an email from quarantine@messaging.microsoft.com. There are options within the email to move legitimate emails to your Inbox and report as not junk. You may review the emails flagged at the server level at anytime by logging in to https://spam.ccsu.edu with your Office 365 account.

Additional Information:

To prevent spam, phishing, or malware messages from entering our mail system, you should flag suspicious email that is delivered to your Inbox as Junk EMail:

Outlook for Windows:

  1. Open the spam message or right-click the message.
  2. Click on Junk, then click on Block Sender.
  3. You will receive a notification that the sender has been added to your blocked list and the message has been moved to your Junk Email folder, click on OK.

Outlook for Mac:

  1. Open the spam message or right-click the message.
  1. Click on Junk to move the message the Junk folder. Click on Block Sender to add this sender to your blocked list.

Outlook Web Mail (webmail.ccsu.edu):

  1. Open the spam message or right-click the message.
  2. Click on Junk (if message is open) or Mark as Junk (if you right-clicked).
  3. A message will display asking if you want to report the message to Microsoft to assign with research and improvement of email protection technologies – click either on Report or Don’t Report.

Detailed Instructions

For detailed instructions on using the Junk Email Filter, click here.

Article ID: 168
Last updated: 29 Nov, 2022
Revision: 3
Views: 364
Comments: 0