Central CT State University IT and CTI Self Help/Knowledgebase
News
Checklist for new employees
29 Dec, 2023
Here is a great resource for preparing for a new employee. Please note: it can take up to two weeks depending on the time of year to get a computer set up so please start this process as early as...
Contact the CCSU IT Help Desk for all IT Support Issues and Questions - Phone: (860)832-1720 or techsupport@ccsu.edu .
10 Jul, 2023
https://itrequests.ccsu.edu - here you can request many things, ranging from requesting a new computer (for employees), a student loaner laptop, or merging courses in Blackboard Learn (faculty).

Featured Articles
Webex - Telephone System and Online Meetings
Getting Started On August 16th, 2024, Central transitioned to the Webex Calling phone system. The Webex application was automatically updated on all faculty and staff computers; it is installed...
7 Apr, 2025 Comments: 0
Center for Teaching and Innovation (CTI)
Formerly known as IDTRC, the CTI's goal is to provide instructional design services, technology assistance, and training to faculty and staff. CTI offers workshops and one-on-one assistance with...
17 Nov, 2022 Comments: 0
IT Help Desk and Walk-In Support
IT Help Desk The Help Desk serves as the single point of contact for (phone and email) assistance with all supported software, hardware, and other IT services. They act as the liaison between all...
21 Jul, 2023 Comments: 0

Most Viewed
Remote Application Server (Citrix)
The remote application server (Citrix) allows you to access Windows-based applications from any computer (PC or Mac) with an Internet connection. You can access software programs stored on the...
26 Jul, 2023 Comments: 0
Spam, Phishing, and Malware Emails
Spam is unsolicited email that is typically sent out to a large number of recipients. It is also called Junk Mail. Phishing is an email that is looking for personal/confidential information and...
10 Jan, 2025 Comments: 0
Email - Students
All students are automatically given a Central Microsoft 365 account. Your Central email address is assigned to you during your application process. It is your official University email address. The...
10 Jan, 2025 Comments: 0
Microsoft Teams
Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration. Teams gives departments the...
16 Aug, 2023 Comments: 0
Email - Faculty & Staff
All faculty and staff with a BlueNet Account are automatically given a CCSU email/Office 365 account with a storage quota of 50 gigabyte (GB). Your CCSU email address is selected when activating a...
22 Aug, 2023 Comments: 0


Recent Articles
Managing your Content in Blackboard Ultra
Ultra Templates When you first open your course, it will be empty. It is suggested that first time Blackboard users import one of the CCSU created pre-made course templates. You can modify it as...
25 Jun, 2025
Blackboard Ultra Transition
Blackboard Ultra Transition Program, Spring 2025 - Spring 2026 The transition plan provides faculty with an opportunity to explore the modernized Ultra Course View, featuring an intuitive...
24 Jun, 2025
Book Publishers
This section provides a list of the existing book publisher links within Blackboard. Our method for pairing your McGraw Hill Connect & Cengage course to your Blackboard shell has been recently...
23 Jun, 2025
Digital Accessibility
Accessibility Tools Overview To help faculty learn how to make their course materials more accessible to students, we have created a short video covering the accessibility tools available in...
18 Jun, 2025
CTI Workshops
We are excited to introduce a new way to sign up for Blackboard workshops through Microsoft Bookings! This method will also be used for various other workshops including Kaltura, Honorlock, and more....
16 Jun, 2025 Comments: 0