Central CT State University IT and CTI Self Help/Knowledgebase
News
Checklist for new employees
29 Dec, 2023
Here is a great resource for preparing for a new employee. Please note: it can take up to two weeks depending on the time of year to get a computer set up so please start this process as early as...
Contact the CCSU IT Help Desk for all IT Support Issues and Questions - Phone: (860)832-1720 or techsupport@ccsu.edu .
10 Jul, 2023
https://itrequests.ccsu.edu - here you can request many things, ranging from requesting a new computer (for employees), a student loaner laptop, or merging courses in Blackboard Learn (faculty).

Featured Articles
Webex - Telephone System and Online Meetings
Getting Started On August 16th, 2024, Central transitioned to the Webex Calling phone system. The Webex application was automatically updated on all faculty and staff computers; it is installed...
7 Apr, 2025 Comments: 0
Center for Teaching and Innovation (CTI)
Formerly known as IDTRC, the CTI's goal is to provide instructional design services, technology assistance, and training to faculty and staff. CTI offers workshops and one-on-one assistance with...
17 Nov, 2022 Comments: 0
IT Help Desk and Walk-In Support
IT Help Desk The Help Desk serves as the single point of contact for (phone and email) assistance with all supported software, hardware, and other IT services. They act as the liaison between all...
21 Jul, 2023 Comments: 0

Most Viewed
Remote Application Server (Citrix)
The remote application server (Citrix) allows you to access Windows-based applications from any computer (PC or Mac) with an Internet connection. You can access software programs stored on the...
26 Jul, 2023 Comments: 0
Spam, Phishing, and Malware Emails
Spam is unsolicited email that is typically sent out to a large number of recipients. It is also called Junk Mail. Phishing is an email that is looking for personal/confidential information and...
10 Jan, 2025 Comments: 0
Email - Students
All students are automatically given a Central Microsoft 365 account. Your Central email address is assigned to you during your application process. It is your official University email address. The...
25 Jul, 2025 Comments: 0
Microsoft Teams
Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration. Teams gives departments the...
16 Aug, 2023 Comments: 0
Email - Faculty & Staff
All faculty and staff with a BlueNet Account are automatically given a CCSU email/Office 365 account with a storage quota of 50 gigabyte (GB). Your CCSU email address is selected when activating a...
25 Jul, 2025 Comments: 0


Recent Articles
Student Ultra Guides
Student Guide- Navigating your course in Blackboard Ultra Student Guide- Submitting an Assignment in Blackboard Ultra
28 Jul, 2025
Special BlueNet Accounts (Vendors/Volunteers/Unpaid or Guests)
Faculty and Staff may sponsor special BlueNet accounts for these purposes: Vendors, Volunteers, Unpaid employees - people in this category are doing university-related work, but are not in our...
25 Jul, 2025 Comments: 0
Microsoft Multi-Factor Authentication (MFA or Two Factor/2-Step Authentication)
Multi-Factor Authenication (MFA), also known as 2-Step or Two Factor Authentication, is a Microsoft feature which allows you to better protect your account by requiring an additional step (after your...
25 Jul, 2025 Comments: 0
Microsoft Bookings
Microsoft Bookings is a scheduling application that is now included as part of faculty/staff Office 365 accounts. Bookings can be used for academic advising and other individual...
25 Jul, 2025 Comments: 0
Email Listserv for Faculty & Staff
The University Senate listserv is available for the purpose of facilitating communication among faculty and staff. Only CCSU email addresses can subscribe to the listserv. When an email is addressed...
25 Jul, 2025 Comments: 0